Contact FMC

Rink schedules and information are available on each rink's page. Use the 'Rink Finder' to locate your rink, then navigate to the rink's page to view the schedule, amenities, events, rentals, and more.

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Public Skating Sessions

Rental ice is available at all locations. You can either book online or complete an an ice rental inquiry if you're not seeing what you're looking for through online booking.

FMC Ice Sports General Program Information & Policies

*Note: if you are participating in a non-FMC program (i.e. a Private Ice-Rental), the group running the program may have different policies specific to that program. Please confirm with your group organizer if there are any questions.

Programs available at your local rink can be found by hitting the Programs button on your rink's page. You can view and register for all open programs on our Halix Registration Platform.

 

 

Credit, Refund & Transfer Policy

  • Credits/Refunds/Transfers are not guaranteed for any reason or circumstance. This includes personal participant situations, injuries, weather events and unforeseen circumstances sustained by the facility.

  • Credit/Refund requests require the online form to be submitted (link below). Transfer Requests should be made by contacting the appropriate Program Director. Please do not make requests through Customer Care or Accounting.

  • Requests may take 2-5 weeks to undergo approval and processing.

  • The online request credit / refund request form will not be met with a response or confirmation. Should you wish to discuss your request, please reach out to the appropriate Program Director. Email is preferred.

  • Requests for medical reasons should be accompanied by a doctor's medical note. Be advised these are also not guaranteed and the approval process / fees still apply. Credits and/or refunds will not be given for COVID related absences.

  • Requests will not be approved after the conclusion of a program or for incomplete form submissions. Be sure to upload your receipt or proof of purchase.

  • To submit a credit/refund request, use this form:

Credit or Refund Request Form (1)

New form for 2021

Parent or Guardian Name
Participant Name
Drop files here or
Max. file size: 50 MB.
    Are you requesting a refund for an ice rental?
    I am requesting:
    Consent(Required)
    Refund Policy
    • Credits/Refunds/Transfers are not guaranteed for any reason or circumstance. This includes personal participant situations, injuries, weather events and unforeseen circumstances sustained by the facility.
    • Credit/Refund requests require the online form to be submitted (link below). Transfer Requests should be made by contacting the appropriate Program Director. Please do not make requests through Customer Care or Accounting.
    • Requests may take 2-5 weeks to undergo approval and processing.
    • The online request credit / refund request form will not be met with a response or confirmation. Should you wish to discuss your request, please reach out to the appropriate Program Director. Email is preferred.
    • Requests for medical reasons should be accompanied by a doctor’s medical note. Be advised these are also not guaranteed and the approval process / fees still apply. Credits and/or refunds will not be given for COVID related absences.
    • Requests will not be approved after the conclusion of a program or for incomplete form submissions. Be sure to upload your receipt or proof of purchase.
    • All patrons present on facility property are subject to the building's Code of Conduct
    • All on ice participants are subject to the Skater's Responsibility Code
    • We do not keep a Lost & Found
    • Rental skates are first-come, first-serve
    • The most up to date and accurate information for public skating and FMC run programs is available online
    • Private lessons are not allowed on FMC public skate sessions under any circumstances
    • Team Rooms must be signed out by an adult by the Facility Operator

    FMC Ice sports is the leading operator of US public ice-skating facilities. With a legacy of growth, community service, and 26 locations, we're dedicated to creating unforgettable experiences for everyone! FMC exists to make our communities a better place, one skater at a time.

    Explore FMC's culture, meet the team, and discover all the ways YOU can have a career at one of our 26 Massachusetts Ice Rinks.

    About FMC
    Job Openings

    If you're looking to reach out to an FMC staff member directly please navigate to the staff directory for contact info.

    Staff Directory

    Please complete this form to connect with our Customer Care Department:

    Contact Customer Care

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    Corporate Mailing Address:

    FMC Ice Sports
    100 Schoosett Street, Building 3
    Pembroke, MA 02359

    Customer Care Department:

    1-888-74-SKATE
    1-888-747-5283