Credit or Refund Request Form Parent or Guardian Name First Last Account Email(Required) Best Phone Number to Reach YouParticipant Name First Last Please upolad a copy of the invoice for which you are requesting a refund Drop files here or Select files Max. file size: 50 MB. Are you requesting a refund for an ice rental? Yes No If you are requesting a credit or refund for an FMC Ice Sports program, please choose the location for the program below:AuburnBurlingtonEast BostonFall RiverFranklinGardnerHopedaleLynnLEARN TO PLAY/HOUSE LEAGUEMarlboroNatickNew BedfordPlymouthRaynhamRevereSomervilleSpringfieldTauntonWest RoxburyWorcesterI am requesting: Credit on your FMC Ice Sports Account Refund to your original payment method Reason for RequestConsent(Required) I have read and understand the FMC refund policy.Refund Policy • Credits/Refunds/Transfers are not guaranteed for any reason or circumstance. This includes personal participant situations, injuries, weather events and unforeseen circumstances sustained by the facility. • Credit/Refund requests require the online form to be submitted (link below). Transfer Requests should be made by contacting the appropriate Program Director. Please do not make requests through Customer Care or Accounting. • Requests may take 2-5 weeks to undergo approval and processing. • The online request credit / refund request form will not be met with a response or confirmation. Should you wish to discuss your request, please reach out to the appropriate Program Director. Email is preferred. • Requests for medical reasons should be accompanied by a doctor’s medical note. Be advised these are also not guaranteed and the approval process / fees still apply. Credits and/or refunds will not be given for COVID related absences. • Requests will not be approved after the conclusion of a program or for incomplete form submissions. Be sure to upload your receipt or proof of purchase.
