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General FMC Program Policies

GENERAL PROGRAMMING INFORMATION 

 1-888-74-SKATE (1-888-747-5283) * www.fmcicesports.com * customercare@fmcicesports.com

REGISTRATION

Is available online, generally 3-4 weeks prior to the season start date. Late registration is allowed through the midpoint of a season if space is still available. A Promo Code is available to prorate select Instructional programs. For other programs, please call our Customer Care department or see your Program Supervisor. For assistance with registration or programming questions, call 1-888-74-SKATE (1-888-747-5283) or email customercare@fmcicesports.com.

PROGRAM MAKE-UPS AND CANCELLATIONS

FMC reserves the right to combine or cancel classes due to low enrollment. Generally, make-ups are not permitted. In the event that a class cannot be held, participants will be contacted by Program Supervisors and informed of options available to make up the canceled class.

WAITING LIST

If a program is full, “Apply to Waitlist” will appear next to the program instead of “Select.” Clicking on that link allows a potential participant’s name to be put on a Waiting List for that program, however, the participant is not enrolled. Should space become available, staff will contact you using the information provided and to complete the registration process if participation is still desired.

REFUNDS & CREDITS

All refunds are subject to approval and a $20 processing fee. Full refunds, less the processing fee, may be given if requested prior to the first day of classes or with a doctor’s medical note. After the first day of classes has passed, only partial refunds will be considered. Refunds may take 2-3 weeks to be processed. Refunds or credits will not be given after the conclusion of a program.

IMPORTANT CLASS INFORMATION

  • All skaters should arrive 15-20 minutes prior to their class start time
  • Signed waivers are required for all skaters
  • At least 5 participants are needed to run an independent class. Class levels may be combined, different arrangements offered or classes canceled if this requirement is not met.

SKATES

  • Rental skates are available on a first-come, first-served basis and are included in the class fee
  • Most arenas provide both hockey and recreational ice skates although recreational skates are recommended for Step 1 skaters
  • You are welcome to use your own skates, however, double blade skates are not permitted
  • Skates should fit snugly and be worn with one pair of thin socks or tights; for maximum ankle support and to prevent injury, skates should be laced securely all the way to to the top of the boot; if a skater’s heel lifts up and down, smaller skates should be worn

EQUIPMENT AND CLOTHING REQUIREMENTS

  • A helmet, such as a bike helmet or HECC approved helmet, is required for all Step 1, 2 & 3 Programs
  • All skaters should wear gloves and warm, comfortable layers that allow for movement
  • Waterproof clothing and gloves are strongly recommended for skaters ages 3-6
  • Most hockey programs require full equipment. Click the button below for Hockey Equipment guidelines.
Hockey Equipment Guide