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General FMC Program Policies

GENERAL PROGRAM INFORMATON

 1-888-74-SKATE (1-888-747-5283) * www.fmcicesports.com * customercare@fmcicesports.com

ONLINE REGISTRATION

Registration generally opens online 3-4 weeks prior to the season start date if not sooner.

ONSITE REGISTRATION

Onsite registration may be taken if there is still space in the class. For this reason, onsite registrations are usually facilitated during program times by the Program Supervisor. Before making a trip to the arena, please contact the appropriate Supervisor. Signed waivers are required of all participants.

LATE REGISTRATION

Late registration is allowed through the midpoint of a season if space is still available. A Promo Code is available to discount programs that have already started.

ADVANCED PROGRAM REGISTRATION

Due to their nature, some programs such as events or Specialized Skating classes, may require the assistance of the Program’s Supervisor.

REGISTRATION ASSISTANCE

If you are having difficulty with your online registration, call 1-888-74-SKATE (1-888-747-5283) or email customercare@fmcicesports.com and they will assist you. If you need help with a specific program, contact that program’s Supervisor.

PROGRAM SUPERVISORS

For a list of Program Supervisors and their contact information, click here. You can also call the Arena’s phone number and choose option 4.

MAKE-UPS

Generally, make-ups are not permitted.

INCLEMENT WEATHER

We make every effort to ensure that our programs run as scheduled. In the event that a facility loses power, is inaccessible or staff are unable to reach the arena, cancelation notifications will be sent to the email address on file.

INDIVIDUAL CLASS CANCELLATIONS

In the event that a class cannot be held, participants will be notified via the email address that is on file in their account as soon as possible. Effort will be made to provide comparable accommodations and Program Supervisors will follow up with available options within a few weeks’ time.

LOW ENROLLMENT

At least 5 participants are needed to run an independent class. Class levels may be combined, different arrangements offered or classes canceled if this requirement is not met.

CLASS CANCELLATIONS

If a class needs to be canceled, participants will be notified via the email address that is on file in their account. Effort will be made to provide comparable accommodations on another class day, in another level, at a different location or in another season.

CLASS RATIOS

Class sizes and instructor ratios may vary. Program Supervisors do their best to group skaters by age and ability as possible. Our group lesson system is intended to make skating affordable, comfortable and enjoyable for skaters of all ages, abilities and commitment levels. It is our goal to create the best learning environment for each season’s enrollment while accommodating the variation of levels, ages and goals our programs serve.

CLASS PLACEMENT & ADVANCEMENT

Generally, if a skater has not had formal instruction, we do recommend Step 1 as a starting point. If a skater has missed a season or more, we recommend enrolling in the last level taken. Instructors will move skaters to a more appropriate level if the one enrolled is not a good fit. A week or so before the end of a season, recommendations for the following season will go out. If you have any questions about your skater’s placement or advancement, please contact the Program Supervisor.

PRIVATE INSTRUCTION

Individual instruction may be available in select locations. Generally, private lessons require the purchase of practice ice as well as the purchase of instruction and therefore availability may be limited. Contact the Program Supervisor for more information.

WAITING LIST

If a program is full, “Apply to Waitlist” will appear next to the program instead of “Select.” Clicking on that link allows a potential participant’s name to be put on a Waiting List for that program, however, the participant is not enrolled. Should space become available, staff will contact you using the email address provided and to facilitate registration if participation is still desired.

REFUNDS

All refunds are subject to approval and a $20 processing fee. Full refunds, less the processing fee, may be given if requested prior to the first day of classes or with a doctor’s medical note. After the first day of classes has passed, only partial refunds will be considered. Refunds may take 2-3 weeks to be processed. Refunds or credits will not be given after the conclusion of a program.

PROMOTIONS, COUPONS & DISCOUNT

Can only be honored if the conditions of the promotion or coupon are met. Promotions and discounts cannot be combined or applied to prior purchases. In the event that a purchase was made prior to promotion or discount being released, an FMC gift card in an appropriate amount will be provided.

PREPARING FOR CLASS

Be sure to read through the equipment requirements as soon as you have enrolled. Be sure to bring all required equipment with you to the arena. On the first day, plan to arrive at least 20 minutes prior to the class start time and then plan accordingly for future weeks. Most programs will have someone directing traffic and an organizational system for grouping skaters.

RECOMMENDED CLOTHING

  • Long sleeves and pants
  • Gloves or mittens
  • Layered clothing that is comfortable and allows for movement
  • Waterproof items for skaters ages 3-6
  • Bruins FUNdamentals and Adult Hockey participants should have full equipment and their own jersey. See guide below for more information.
  • FMC FS Club Skaters should wear

SKATES

Rental skates are available on a first-come, first-served basis and are included in the class fee. Most arenas provide both hockey and recreational ice skates although recreational skates are recommended for Step 1 skaters. You are welcome to use your own skates, however, double blade skates are not permitted.

TYING SKATES

Skates should fit snugly and be worn with one pair of thin socks or tights; for maximum ankle support and to prevent injury, skates should be laced securely all the way to the top of the boot; if a skater’s heel lifts up and down, smaller skates should be worn

EQUIPMENT REQUIREMENTS

  • Be sure to bring required equipment with you to the arena. Other than skates, we do not have helmets or other equipment available to rent, borrow or purchase.
  • A helmet, such as a bike helmet or HECC approved helmet, is required for all Step 1, 2 & 3 Programs.
  • Bruins FUNdamentals and Adult Hockey programs require full equipment. Click below for Hockey Equipment guidelines.
  • FMC FS Club Group Class skaters should have their own skates.