General Program Information
- Online registration is typically available 3-4 weeks prior to the season start date if not sooner
- Onsite registration may be taken if there is still space in the class. For this reason, onsite registrations are usually facilitated during program times by the Program Supervisor. Before making a trip to the arena, please contact the appropriate Supervisor. Signed waivers are required of all participants.
- Late registration is allowed through the midpoint of a season if space is still available. A Promo Code is available to discount programs that have already started.
- Due to their nature, some programs such as events or Specialized Skating classes, may require the assistance of the Program’s Supervisor.
- If you are having difficulty with your online registration, call 1-888-74-SKATE (1-888-747-5283) or email email@example.com and they will assist you. If you need help with a specific program, contact that program’s Supervisor.
- A list of Program Supervisors can be found here.
Program Make-ups and Cancellations
- Generally, make-ups are not permitted.
- In the event that a class cannot be held due to a loss of power, the arena is inaccessible or staff is unable to reach the arena, cancellation notifications will be sent to the email on file. Effort will be made to provide comparable accommodations and Program Supervisors will follow up with available options within a few weeks' time.
- At least 5 participants are needed to run a class. Class levels may be combined, different arrangements offered, or classes canceled if this requirement is not met.
- Class sizes and ratios may vary. Program Supervisors do their best to group skaters by age and ability. Our group lessons system is intended to make skating affordable, comfortable, and enjoyable for skaters of all ages, abilities, and commitment levels. It is our goal to create the best learning environment for each season's enrollment while accommodating the variation of levels, ages, and goals our programs serve.
- Generally if a skaters has not had formal instruction, we recommend Step 1 as a starting point. If a skater misses a season or more, we recommend enrolling in the last level taken. Instructors will move skaters to a more appropriate level if the one enrolled in is not a good fit. A week or so before the end of a season, recommendations for the following season will go out.
- Individual instruction may be available in select locations. Generally, private lessons require the purchase of practice ice as well as the purchase of instruction and therefore availability may be limited.
If a program is full, “Apply to Waitlist” will appear next to the program instead of “Select.” Clicking on that link allows a potential participant’s name to be put on a Waiting List for that program, however, the participant is not enrolled. Should space become available, staff will contact you using the information provided and to complete the registration process if participation is still desired.
Refunds, Promotions, Coupons & Discount
- All refunds are subject to approval and a $20 processing fee. Full refunds, less the processing fee, may be given if requested prior to the first day of classes or with a doctor's medical note. After the first day of classes has passed, only partial refunds will be considered. Refunds may take 2-3 weeks to be processed. Refunds or credits will not be given after the conclusion of a program.
- Promotions, coupons & discounts can only be honored if the conditions of the promotion or coupon are met. Promotions and discounts cannot be combined or applied to prior purchases. In the event that a purchase was made prior to promotion or discount being released, an FMC gift card in an appropriate amount will be provided.
Ice Skating Equipment
- Rental skates are available on a first-come, first-served basis and are included in the class fee
- Most arenas provide both hockey and recreational ice skates although recreational skates are recommended for Step 1 skaters
- You are welcome to use your own skates, however, double blade skates are not permitted
- Skates should fit snugly and be worn with one pair of thin socks or tights; for maximum ankle support and to prevent injury, skates should be laced securely all the way to to the top of the boot; if a skater’s heel lifts up and down, smaller skates should be worn
- A helmet, such as a bike helmet or HECC approved helmet, is required for all Step 1, 2 & 3 Programs
- We do no have helmets or other equipment available to rent, borrow or purchase.
- All skaters should wear gloves and warm, comfortable layers that allow for movement
- Waterproof clothing and gloves are strongly recommended for skaters ages 3-6
Review our Hockey Equipment Guide for all Hockey Specific Programs.