General Program Information

Registration

  • All registration will be online
  • Late registration may be allowed through the midpoint of a season if space is available.
  • Club Ice sessions require membership. Once membership has been established, registrations links will be provided.
  • For general or online registration questions, call 1-888-74-SKATE (1-888-747-5283) or email customercare@fmcicesports.com. For help with more specific program questions, contact that program’s Supervisor. See our Staff Directory to reach out Program Supervisors

Program Make-ups and Cancellations

  • Generally, make-ups are not permitted.
  • In the event that a class cannot be held due to a loss of power, the arena is inaccessible or staff is unable to reach the arena, cancellation notifications will be sent to the email on file. Effort will be made to provide comparable accommodations and Program Supervisors will follow up with available options within a few weeks' time.
  • At least 5 participants are needed to run a class. Class levels may be combined, different arrangements offered, or classes canceled if this requirement is not met.

Program Information

  • Class sizes and ratios may vary. Program Supervisors do their best to group skaters by age and ability. Our group lessons system is intended to make skating affordable, comfortable, and enjoyable for skaters of all ages, abilities, and commitment levels. It is our goal to create the best learning environment for each season's enrollment while accommodating the variation of levels, ages, and goals our programs serve.
  • Generally if a skaters has not had formal instruction, we recommend Step 1 as a starting point. If a skater misses a season or more, we recommend enrolling in the last level taken. Instructors will move skaters to a more appropriate level if the one enrolled in is not a good fit. A week or so before the end of a season, recommendations for the following season will go out. 
  • Individual instruction may be available in select locations. Generally, private lessons require the purchase of practice ice as well as the purchase of instruction and therefore availability may be limited. Click here for more information on private lessons.

Waiting Lists

If a program is full, a waitlist option will be available. A skater on a waiting list is not enrolled and should not come to a program unless registration can be completed. If space becomes available, notifications will be provided electronically or by staff and will explain how registration can be completed.

Refunds, Promotions, Coupons & Discount

  • All refunds are subject to approval and a $20 processing fee. Full refunds, less the processing fee, may be given if requested prior to the first day of classes or with a doctor's medical note. After the first day of classes has passed, only partial refunds will be considered. Refunds may take 2-3 weeks to be processed. Refunds or credits will not be given after the conclusion of a program.
  • Promotions, coupons & discounts can only be honored if the conditions of the promotion or coupon are met. Promotions and discounts cannot be combined or applied to prior purchases. In the event that a purchase was made prior to promotion or discount being released, an FMC gift card in an appropriate amount will be provided.

Ice Skating Equipment

Skates

  • Rental skates are available on a first-come, first-served basis and are included in the class fee
  • Most arenas provide both hockey and recreational ice skates although recreational skates are recommended for Step 1 skaters
  • You are welcome to use your own skates, however, double blade skates are not permitted
  • Skates should fit snugly and be worn with one pair of thin socks or tights; for maximum ankle support and to prevent injury, skates should be laced securely all the way to to the top of the boot; if a skater’s heel lifts up and down, smaller skates should be worn

Helmet

  • A helmet, such as a bike helmet or HECC approved helmet, is required for all Step 1, 2 & 3 Programs
  • We do no have helmets or other equipment available to rent, borrow or purchase.

Clothing

  • All skaters should wear gloves and warm, comfortable layers that allow for movement
  • Waterproof clothing and gloves are strongly recommended for skaters ages 3-6

Hockey Equipment

Review our Hockey Equipment Guide for all Hockey Specific Programs.